Customer service is still important. Engagement, Experience and Excellence still matters to your client, customer, community, and employees. PAB consulting will service your organization in creating custom training modules to ignite and re-align your stakeholders to provide elite customer service as an organization. Customer service is essential, for organizations who service communities, clients or customers.

CUSTOMER SERVICE TRAINING MODULES

Our customer service training will mitigate the pain point areas we commonly see for new and seasoned customer service agents. Our trainings will provoke customer centered focus as well as self-awareness to guide your employees to navigate conflicting issues and customer satisfaction. We will dive deeply into the positive impact it creates for the customer experience, employee experience and a positive workplace.

P.E.O.P.L.E. Skills - Patience, Empathy, Open, Professional, Likeable, Etiquette ©2024
De-E.S.C.A.L.A.T.E. - Emend, Solve, Care, Attentive, Listen, Accountable, Team, Empower ©2024
L.I.F.E Skills - Listen, Interpret, Find, Ease ©2024