Patricia is an exemplary professional who embodies the qualities of dependability, knowledge, and outstanding leadership. Her commitment to excellence in customer experience was evident in every aspect of her work. Patricia possesses a wealth of knowledge in customer experience management. Her expertise in process optimization, data analysis, and customer feedback mechanisms enabled us to identify areas for improvement and implement effective solutions. What truly sets Patricia apart, however, is her exceptional leadership skills. She is a natural leader who inspires and motivates. Her approachable demeanor and willingness to listen made her a trusted advisor and mentor to many.
Wes Dudley - Vice President Customer Experience - CCW Advisory Board
I had the pleasure of working with Patricia Bethea a few years ago at a Retail Contact Center. I attest to Pat's passion for creating a learning environment where leaders can thrive and develop their teams to their full potential. Her expertise and hands-on approach, which significantly transformed this contact center's team's performance, is a testament to her potential impact. I highly recommend Pat (PAB Consulting) to any organization looking to elevate its call center leadership and customer service standards.
Stephanie M. Voss-Guardiola - Former Senior Director – Ashley Furniture Customer Service Chat/Social Media Division
PAB Consulting provided us with thorough board member training, and I was impressed by Patricia’s intentionality as she provided us with information and tools to get us mobilized as board members. She listened to us and empowered us through clear assessment of our strengths and areas of opportunity.
Constance Reynolds - Board Chair - B.O.T.S.O - Non-Profit Organization
Wes Dudley - Vice President Customer Experience - CCW Advisory Board
I had the pleasure of working with Patricia Bethea a few years ago at a Retail Contact Center. I attest to Pat's passion for creating a learning environment where leaders can thrive and develop their teams to their full potential. Her expertise and hands-on approach, which significantly transformed this contact center's team's performance, is a testament to her potential impact. I highly recommend Pat (PAB Consulting) to any organization looking to elevate its call center leadership and customer service standards.
Stephanie M. Voss-Guardiola - Former Senior Director – Ashley Furniture Customer Service Chat/Social Media Division
PAB Consulting provided us with thorough board member training, and I was impressed by Patricia’s intentionality as she provided us with information and tools to get us mobilized as board members. She listened to us and empowered us through clear assessment of our strengths and areas of opportunity.
Constance Reynolds - Board Chair - B.O.T.S.O - Non-Profit Organization
I had the pleasure of working closely with Patricia during her time at two different organizations, where she played a pivotal role in establishing the foundation and training for our call center. Pat demonstrated exceptional expertise in designing and implementing training programs that significantly enhanced our team's performance and efficiency.
Her approach was both strategic and hands-on, ensuring that all team members were well-prepared to meet our high standards of customer service and experience.
Her ability to analyze processes, identify gaps, and develop effective solutions was invaluable. Moreover, her dedication to fostering a supportive and educational environment helped our team adapt quickly and excel in their roles.
I highly recommend leveraging PAB Consulting for any projects requiring expertise in training and development, particularly in call center environments. Patricia’s contributions have had a lasting positive impact on our operations, and I am confident they will bring the same level of excellence to any future endeavors.
Adam Way - VP, Customer Care - Innovative Chemical Products Group
Her approach was both strategic and hands-on, ensuring that all team members were well-prepared to meet our high standards of customer service and experience.
Her ability to analyze processes, identify gaps, and develop effective solutions was invaluable. Moreover, her dedication to fostering a supportive and educational environment helped our team adapt quickly and excel in their roles.
I highly recommend leveraging PAB Consulting for any projects requiring expertise in training and development, particularly in call center environments. Patricia’s contributions have had a lasting positive impact on our operations, and I am confident they will bring the same level of excellence to any future endeavors.
Adam Way - VP, Customer Care - Innovative Chemical Products Group