Patricia is an exemplary professional who embodies the qualities of dependability, knowledge, and outstanding leadership. Her commitment to excellence in customer experience was evident in every aspect of her work. Patricia possesses a wealth of knowledge in customer experience management. Her expertise in process optimization, data analysis, and customer feedback mechanisms enabled us to identify areas for improvement and implement effective solutions. What truly sets Patricia apart, however, is her exceptional leadership skills. She is a natural leader who inspires and motivates. Her approachable demeanor and willingness to listen made her a trusted advisor and mentor to many.
Wes Dudley - Vice President Customer Experience - CCW Advisory Board
I had the pleasure of working with Patricia Bethea a few years ago at a Retail Contact Center. I attest to Pat's passion for creating a learning environment where leaders can thrive and develop their teams to their full potential. Her expertise and hands-on approach, which significantly transformed this contact center's team's performance, is a testament to her potential impact. I highly recommend Pat (PAB Consulting) to any organization looking to elevate its call center leadership and customer service standards.
Stephanie M. Voss-Guardiola - Former Senior Director – Ashley Furniture Customer Service Chat/Social Media Division
PAB Consulting provided us with thorough board member training, and I was impressed by Patricia’s intentionality as she provided us with information and tools to get us mobilized as board members. She listened to us and empowered us through clear assessment of our strengths and areas of opportunity.
Constance Reynolds - Board Chair - B.O.T.S.O - Non-Profit Organization